Client Rights

TO CLIENTS
Welcome to Columbine Counseling Center, P.C. I want our communication to be open and for you to feel free to ask questions. The following information tells you about my services, and policies. Thank you for selecting me to serve you.
Bill J. Fyfe, Ed.D.
Psychologist

EMERGENCIES
Coverage for emergencies is available at all times. If you have an emergency during off-hours, call our office and follow the instruction given in our voice mail system. Fees for emergency care may not be covered by your insurance. You may also call West Pines at Exempla Medical Center (303-467-4080), or Presbyterian/St. Luke’s (303-869-1999), for emergency assistance.

RECORDS
Your file is a confidential record of treatment. When you conclude work with a CCC therapist, your file remains on site for two years. It is then transferred to a Denver storage facility. The exception to this procedure would be if your therapist leaves CCC before the two-year interval. In that case, your file may be transferred to storage sooner. Once in storage, a $20 fee will be charged for file retrieval, except when returning to see Dr. Fyfe for further treatment.

TELEPHONE CALLS AND MESSAGES
Support staff is generally available from 9:00 a.m. until 12:00 p.m., Monday through Friday. At other times, the phones are transferred to voice mail messaging. If your call is an emergency, please follow the instructions given to you on the voice mail message. Dr. Fyfe will make every effort to return calls each day in a timely manner.

APPOINTMENTS
During your first appointment, we will make arrangements for further sessions. Appointments are times reserved for you. Please Note: Failure to keep an appointment without notifying us will result in a charge of one-half fee for cancellations with less than 24 hours notice, and full fee for missed appointments without notice. (The voice mail messaging is available to take cancellations after office hours or on the weekends.) This allows us to make the time available to others who need it.

RESPONSIBILITY OF PAYMENT (Dependents)
It is the responsibility of the parent/guardian to pay for a child’s treatment. It is the responsibility of that parent to provide CCC with all insurance information necessary to collect payment from insurance. If this information is not provided, the parent bringing the child will be responsible for complete payment. If the custodial parent expects a third party to pay some or the entire fee, he or she must deal directly with that person. Until the signed registration form designates acceptance of payment to a third party, the parent bringing the child to the office will be responsible for payment.